Terms and Conditions
48 HOUR CANCELLATION POLICY FOR APPOINTMENTS
Your appointments are very important to RV Lashes and Beauty. Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on a waiting list miss the opportunity to receive services. We will confirm your appointment with you 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 48 hours’ notice that you will not be able to make your appointment.
– Less than 48 hours’ notice will result in a charge equal to 50% of the reserved service amount.
– ‘No shows’ will be charged 100% of the reserved service amount.
– For appointments made within the 24-hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
The cancellation policy gives us the time to inform our standby guests of any availability. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
APPOINTMENT CONFIRMATION EMAIL & TEXT
As a courtesy, we will confirm your appointment by email and/or by text (24 hours prior to your appointment date). Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
PUNCTUALITY AND COURTESY
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
PURCHASE OF RETAIL PRODUCTS
Beauty products must be paid for in full at time of purchase or ordering.
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon. We strive to provide you with the best service possible, the use of a mobile phone can delay the treatment, possibly resulting in the treatment being incomplete or the outcome being affected.
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.
Salon Hygiene is, of course, the utmost importance. We only use sterilized or disposable equipment/tools for each client.
Patch testing is required for certain treatments or for a client who is being treated for the first time. You will be advised at the time of booking if a patch test for the treatment you wish to book requires a patch test.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
Thank you for your understanding. Please sign and date below to confirm that you have read and understand the information given above.